Netrouting respects the privacy of its customers. In accordance with relevant laws, Netrouting policy prohibits the release of customer or account information except when required by law or in compliance with legal process served on Netrouting and/or its affiliated entities. Netrouting is located in Miami, Florida and all subpoenas should be served at the location set forth below.
1. Service of Subpoena, Warrant or Court Order
If you seek identity or account information of a Netrouting customer in connection with: a) a civil matter or b) a criminal matter (if you are a member of law enforcement or governmental agency), you may mail and/or email Netrouting with a valid subpoena, warrant or court order to:
Netrouting, LLC (United States Inquiries)
Attn: Copley Milian, CAO
36 NE 2nd Street, Suite 400
Miami, Florida 33132
Netrouting B.V. (EU Inquiries)
Attn: Copley Milian, CAO
Moezel 5, 2491 CV
Den Haag, Netherlands
All email inquiries may be sent to legal@colohouse.com.
Netrouting reserves the right to not accept service by email and require formal service at the above address. In such event the requesting agency or party will be notified within one business day of the requirement for formal service. Netrouting acceptance of service by e-mail is deemed proper service and customer shall have no claim against Netrouting based upon Netrouting agreement to accept service in accordance with this policy.
2. Customer Notification and Compliance
Upon receipt of the valid subpoena, warrant or court order, Netrouting shall promptly notify its customer via mail or e-mail unless specifically prohibited from doing so pursuant to the subpoena, warrant or court order. Unless the subpoena, warrant or court order specifically and clearly indicates urgency of the request, or circumstances surrounding such request indicate an emergency, Netrouting shall not immediately produce the requested information and customer shall have ten (10) business days to quash the subpoena or warrant in court or take other legal action.
Netrouting reserves the right (but is not obligated) to challenge the validity of any subpoena, warrant or court order, and/or the service thereof, or take such legal action to move to quash or obtain court order relieving Netrouting (dba Netrouting) of its obligation to respond.
3. Compliance Costs
With respect to civil legal action (and not a criminal subpoena or warrant), by making the subpoena, warrant or court order request, you agree to pay Netrouting the following costs associated with Netrouting compliance:
• Research – $75 per hour
• Mail/Overnight Delivery – Billed at Actual Cost
• Copies/Materials (i.e. paper copies, disc, thumb drive, etc.) – Billed at Actual Cost
Netrouting reserves the right to require advance payment based upon reasonable estimate of the necessary compliance costs.
Compliance costs for criminal subpoenas or warrants will be charged to the requesting agency to the extent allowed by law.
Checks should be made payable to Netrouting, LLC. and mailed to the address listed above. Netrouting further reserves the right to charge customer (and customer agrees to pay) the above stated fees in connection with such notice and compliance procedures for criminal subpoena, warrant or court order to the extent the costs of compliance are not paid by the requesting agency.
4. Additional Documentation and Response
Customer understands that Netrouting does not render legal advice nor legal services in connection with any such subpoena, warrant or court order and customer must consult with an attorney of its own choosing in connection therewith. Netrouting reserves the right to request a copy of the relevant complaint and/or supporting documentation evidencing the relevance of the information requested to the legal action and underlying subpoena, warrant or court order.
Notwithstanding anything contained herein, Netrouting reserves the right to disclose customer information to the extent Netrouting deems it reasonable to do so, in its sole and exclusive discretion, in connection with: a) customer’s violation of any Netrouting agreement or policy, and/or b) operational security of Netrouting (and/or its customers’) networks, products, services or web properties and/or c) satisfaction of any other legal obligation.
5. Modifications or Changes
Netrouting have the right to modify or change the Subpoena Response Policy at any time without notice. Upon such updating, we shall post the updated policy on Netrouting website (www.Netrouting.com).
Last Revised: September 2018