At Netrouting, we take network abuse seriously and are committed to resolving issues promptly and effectively. If you encounter any form of network abuse originating from our infrastructure, please submit a formal report to Netrouting’s Abuse Department. This guide outlines the necessary steps and requirements to ensure your report is processed efficiently.
Please note that only valid reports submitted in accordance with the instructions below will be processed. An automated processing system ensures that valid reports are timely processed.
Report Submission Requirements
To ensure the timely and accurate handling of abuse reports, we require the following details:
- Plain-Text Format: Reports must be submitted in plain-text directly within the email body. We do not accept attachments, such as .zip, .doc, or .pdf files, as part of our security protocols.
- Submitter Information: Include the full name and email address of the individual or organization submitting the report.
- IP Address: The report must reference a valid IP address that is owned by Netrouting and announced under our network (AS6206).
- Evidence: Provide supporting evidence, such as logs, screenshots, URLs, or data from external sources. Evidence must clearly illustrate the abuse in question.
- Language: All reports must be submitted in English to ensure proper handling and communication.
- Single Incident per Report: Each report should address a single case of abuse. If multiple URLs, IP addresses, or incidents are involved, please submit separate reports for each.
- Trademark Infringement: For cases involving trademark infringement, include details of the trademark registration.
- Copyright Infringement (DMCA): For copyright infringement cases, include a link to the original content and submit the report in plain-text format in accordance with DMCA requirements.
- Hacking-Related Abuse: For incidents involving hacking, network intrusion, or security violations, include relevant network logs or forensic data.
Reports that do not meet these requirements will not be processed and will be automatically discarded.
Reporting Process
Once a valid abuse report is received, Netrouting will take the following actions:
- Review and Forward: The report will be reviewed and forwarded to the responsible Netrouting customer or partner for resolution.
- Customer Compliance: The customer is required to respond and take corrective action within 48 hours, as outlined in our Acceptable Use Policy.
- Failure to Comply: If the customer fails to comply within the specified timeframe, Netrouting reserves the right to take further action, including null-routing (blackholing) the reported IP address to prevent further abuse.
Submitting Your Report
Once your abuse report is complete and meets all the outlined requirements, please submit it to the following email address:
abuse@netrouting.com
Netrouting will promptly acknowledge receipt of your report and begin the investigation process.
