On-site, around the clock
Immediate Assistance, Around the Clock Support for Your Data Center Needs
24/7 expedited · NBD standard · scheduled tasks
Active deploys
Service overview
Our Remote Hands services are available in a variety of service level options to support your data center needs. The intent of Remote Hands is for immediate on-site work such as reboots, swap out a cable, take a visual, etc. This service is not intended to substitute for a full maintenance contract nor is it for a professional services project. Remote Hands is intended to be used immediately or on an as-needed basis to complete a task. Remote Hands can also be used on a routine basis to keep your critical infrastructure up and running 24/7.
Tier 1
Tier 2
Tier 3
Extending your team
Netrouting's Remote Hands service contains a large number of in-data center tasks to support you in the best possible way. Our technicians carry out a lot of cabling as well as the detailed troubleshooting that is required in certain situations. The main goal of our Remote Hands service is to maintain your infrastructure of servers, switches, routers and other IT equipment in optimal running order and to guarantee safety. In this way we can prevent a lot of down time and also achieve the best possible performance for you.
Service catalogue
Cabling Services
Expert handling of power, copper, and fiber in-rack cabling between equipment to ensure optimal connectivity and organization.
Rack & Stack
Precise installation and setup of servers and network equipment within your rack space, following your exact specifications.
Troubleshooting / Health Checks
Detailed server issue diagnostics, hardware health assessments, and crash cart connections to swiftly address and resolve any concerns.
Connectivity Verification
Comprehensive checks on cross connects, including light level readings and cable swaps to guarantee stable and reliable network connections.
Vendor Supervision
Coordination and oversight of third-party vendors and consultants, ensuring that all activities comply with data center standards and security protocols.
Inventory Management
Thorough auditing of your equipment inventory and meticulous processing of inbound shipments, keeping your assets organized and accounted for.
Media Management
Assistance with USB installations, live boot media setups, and IPMI configurations to support your software and operating system needs.
Customer Storage Solutions
Secure storage services for your inbound shipments, providing a safe and accessible space for your equipment and materials.
Global footprint
First, choose a location that is closest to your users or your current facilities. All locations are configured identically. They all contain identical hardware and networking. And they are all monitored from and managed from the same Network Operations Center (NOC).
The Netrouting Guarantee
The 12 commitments that Netrouting upholds for all their products, locations and customers are exactly the same. Whether you have a server running in one of our locations and you pay on a monthly basis, or you have a server in one of our locations and you have a 3-year contract, the 12 commitments remain the same. And if we fail to meet one of these 12 commitments, you are entitled to a service credit that will be applied to your next invoice.
N+1 power & cooling redundancy in all of our locations. A failure of a single UPS, CRAC units, transformers etc. is not supposed to affect your servers.
We use only the Enterprise Grade hardware, same hardware as Data Centers around the world use. Best quality servers (Dell, HPE, Supermicro) burned in before we start to use them for our customers. No consumer grade hardware, no white box servers, no used servers in our Data Centers.
For servers under warranty, a failed disk, PSU, NIC, RAM module or mother board will be replaced within the SLA defined for the affected SKU (e.g. within 1 hour during business hours and 4 hours after business hours for on-site service) - no charge for customer supplied parts for covered failures.
Servers of the Edge-Pro SKU and above are equipped with 2 redundant PSUs each. Both of the PSUs are connected to the A+B feeds. Therefore a PSU failure does not result in a server failure which can then be used for maintenance.
Our network has full redundancy throughout ToR switches, core, edge routers and even BGP transit network on multiple Tier-1 carriers.
Dual NICs for uplinks on ToRs on Edge-Pro and above servers. These can be bonded (LACP) or active/standby.
Edge scrubbing for all IP addressed at Edge facilities (no additional charge, no upcharge traffic cost after attack occurs). We have multi-Tbps of headroom at the edge so we are multiple times larger than any single observed attack.
We guarantee a 99.997% uptime on our network. In the event that we fail to meet this SLA, we grant you service credits on a per incident basis. These are applied after you have logged the credit in the appropriate section of the contract within the specified time frame. The credit will then be applied to your next invoice. No long winded legal battle or per incident haggling.
Assign human to investigate (phone, ticket, chat) within 1hr of receipt (24/7), and perform hardware fault triage within 30 minutes during business hours.
For stock items, we guarantee that we will ship within one business day. If we fail to meet this commitment in full for any item, then you will receive a full refund for the associated setup fee. For custom items, we guarantee that we will meet the hand-quoted ETAs provided to you for completion of your build.
A fully featured out of the box panel / automation stack. A full API / BMC out of band access (bmc) for full automation and remote management. Provision servers, reboot servers, mount an ISO to test software, remotely log in to watch the boot process and more, all included with no cost for 'premium-tier' upgrades. All access provided on day 1 of opening an account.
We promise no price increases during the term of contract and no hidden egress charges. What you read in the Terms of Service (written in plain English, not as a law suit ready contract) is what you get.
Built for production
We connect you to the Internet using network engineers (and not order takers) and hardware and infrastructure that is built to last, so we can pick up where you left off when you need us.
Get a quote
A real engineer reviews every quote, typical response within 1 hour during business hours, 4 hours after-hours.
200+ teams rely on Netrouting for bare metal, cloud, GPU servers and colocation. Easy to order servers within minutes. We also love to design custom servers for you and your business, with our experienced engineers.
Before you go
We hold massive hardware in stock and build everything fully custom to your spec, at sharp, competitive pricing. We deliver almost anywhere, even beyond our own data centers, and we take on any challenge. Tell us what you need.
