Remote Hands Service Levels

Our Remote Hands service offers a range of service level options designed to provide timely, efficient support for your data center operations. While Remote Hands is invaluable for immediate, on-site tasks such as equipment resets, cable swaps, and visual inspections, it’s important to note that this service is not intended to replace comprehensive maintenance contracts or to serve as a stand-in for professional services projects. Instead, it complements these services by offering quick, on-demand assistance to address urgent issues or perform routine tasks, ensuring your infrastructure maintains optimal performance without delay.

Expedited Service
  • Priority Handling: Guaranteed highest priority with rapid mobilization to address your most urgent issues.
  • 24/7 Availability: Our team is ready to respond to your needs around the clock, ensuring that critical support is always just a call away.
  • Ideal For: Critical downtime issues where immediate resolution is paramount to your business operations.
  • Billing Policy: This service is always billable due to the premium, immediate nature of the response required.
Standard / NBD
  • Balanced Response: Perfectly suited for routine issues that require professional attention within the next business day.
  • Business Hours Support: Services are delivered during normal business hours, offering a cost-effective solution for standard operational needs.
  • Courtesy Services: May be eligible for Netrouting’s Courtesy Remote Hands, providing value and support for standard maintenance tasks.
  • Ideal For: Planned maintenance or non-urgent issues that can be addressed within the next business day framework.
Scheduled
  • Business Hours Execution: Scheduled tasks are performed during standard business hours, with options to accommodate work outside of these hours at premium rates.
  • Advance Planning: Allows for thorough preparation and scheduling, ensuring that resources are optimally allocated to your task.
  • Cost-Effective: By planning in advance, enjoy more economical rates for tasks that are essential but not urgent.
  • Ideal For: Upgrades, installations, and other planned tasks that can be scheduled to fit both your timeline and budget.
  • Flexibility: Offers the greatest flexibility in scheduling and planning for your non-immediate data center needs.

Remote Hands Support: Extending Your IT Team

Netrouting’s Remote Hands service provides a wide array of in-data center tasks designed to support your operations efficiently and effectively. From intricate cabling to advanced troubleshooting, our skilled technicians are equipped to handle your needs with precision and care. This suite of services ensures that your infrastructure remains robust, secure, and well-maintained, minimizing downtime and maximizing performance.

Cabling Services
Expert handling of power, copper, and fiber in-rack cabling between equipment to ensure optimal connectivity and organization.
Rack & Stack
Precise installation and setup of servers and network equipment within your rack space, following your exact specifications.
Troubleshooting / Health Checks
Detailed server issue diagnostics, hardware health assessments, and crash cart connections to swiftly address and resolve any concerns.
Connectivity Verification
Comprehensive checks on cross connects, including light level readings and cable swaps to guarantee stable and reliable network connections.
Vendor Supervision
Coordination and oversight of third-party vendors and consultants, ensuring that all activities comply with data center standards and security protocols.
Inventory Management
Thorough auditing of your equipment inventory and meticulous processing of inbound shipments, keeping your assets organized and accounted for.
Media Management
Assistance with USB installations, live boot media setups, and IPMI configurations to support your software and operating system needs.
Customer Storage Solutions
Secure storage services for your inbound shipments, providing a safe and accessible space for your equipment and materials.

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