Remote Hands
Immediate Assistance, Around the Clock Support for Your Data Center Needs
24/7 expedited · NBD standard · scheduled tasks
$ netr remote-hands tier=expedited priority highest, 24/7 sla response within 30 min billing premium, hourly
Service overview
Our Remote Hands service offers a range of service level options designed to provide timely, efficient support for your data center operations. While Remote Hands is invaluable for immediate, on-site tasks such as equipment resets, cable swaps, and visual inspections, it's important to note that this service is not intended to replace comprehensive maintenance contracts or to serve as a stand-in for professional services projects. Instead, it complements these services by offering quick, on-demand assistance to address urgent issues or perform routine tasks, ensuring your infrastructure maintains optimal performance without delay.
Tier 1
Tier 2
Tier 3
Extending your team
Netrouting's Remote Hands service provides a wide array of in-data center tasks designed to support your operations efficiently and effectively. From intricate cabling to advanced troubleshooting, our skilled technicians are equipped to handle your needs with precision and care. This suite of services ensures that your infrastructure remains robust, secure, and well-maintained, minimizing downtime and maximizing performance.
Service catalogue
Cabling Services
Expert handling of power, copper, and fiber in-rack cabling between equipment to ensure optimal connectivity and organization.
Rack & Stack
Precise installation and setup of servers and network equipment within your rack space, following your exact specifications.
Troubleshooting / Health Checks
Detailed server issue diagnostics, hardware health assessments, and crash cart connections to swiftly address and resolve any concerns.
Connectivity Verification
Comprehensive checks on cross connects, including light level readings and cable swaps to guarantee stable and reliable network connections.
Vendor Supervision
Coordination and oversight of third-party vendors and consultants, ensuring that all activities comply with data center standards and security protocols.
Inventory Management
Thorough auditing of your equipment inventory and meticulous processing of inbound shipments, keeping your assets organized and accounted for.
Media Management
Assistance with USB installations, live boot media setups, and IPMI configurations to support your software and operating system needs.
Customer Storage Solutions
Secure storage services for your inbound shipments, providing a safe and accessible space for your equipment and materials.
Global footprint
Pick the location closest to your users — or to your existing infrastructure. Every location runs the same hardware, same network, same NOC.
The Netrouting Guarantee
The 12 commitments that Netrouting upholds for all their products, locations and customers are exactly the same. Whether you have a server running in one of our locations and you pay on a monthly basis, or you have a server in one of our locations and you have a 3-year contract, the 12 commitments remain the same. And if we fail to meet one of these 12 commitments, you are entitled to a service credit that will be applied to your next invoice.
N+1 power & cooling redundancy in all of our locations. A failure of a single UPS, CRAC units, transformers etc. is not supposed to affect your servers.
We use only the Enterprise Grade hardware, same hardware as Data Centers around the world use. Best quality servers (Dell, HPE, Supermicro) burned in before we start to use them for our customers. No consumer grade hardware, no white box servers, no used servers in our Data Centers.
For servers under warranty, a failed disk, PSU, NIC, RAM module or mother board will be replaced within the SLA defined for the affected SKU (e.g. within 1 hour during business hours and 4 hours after business hours for on-site service) - no charge for customer supplied parts for covered failures.
Servers of the Edge-Pro SKU and above are equipped with 2 redundant PSUs each. Both of the PSUs are connected to the A+B feeds. Therefore a PSU failure does not result in a server failure which can then be used for maintenance.
Our network has full redundancy throughout ToR switches, core, edge routers and even BGP transit network on multiple Tier-1 carriers.
Dual NICs for uplinks on ToRs on Edge-Pro and above servers. These can be bonded (LACP) or active/standby.
Edge scrubbing for all IP addressed at Edge facilities (no additional charge, no upcharge traffic cost after attack occurs). We have multi-Tbps of headroom at the edge so we are multiple times larger than any single observed attack.
We guarantee a 99.997% uptime on our network. In the event that we fail to meet this SLA, we grant you service credits on a per incident basis. These are applied after you have logged the credit in the appropriate section of the contract within the specified time frame. The credit will then be applied to your next invoice. No long winded legal battle or per incident haggling.
Assign human to investigate (phone, ticket, chat) within 1hr of receipt (24/7), and perform hardware fault triage within 30 minutes during business hours.
For stock items, we guarantee that we will ship within one business day. If we fail to meet this commitment in full for any item, then you will receive a full refund for the associated setup fee. For custom items, we guarantee that we will meet the hand-quoted ETAs provided to you for completion of your build.
A fully featured out of the box panel / automation stack. A full API / BMC out of band access (bmc) for full automation and remote management. Provision servers, reboot servers, mount an ISO to test software, remotely log in to watch the boot process and more – all included with no cost for 'premium-tier' upgrades. All access provided on day 1 of opening an account.
We promise no price increases during the term of contract and no hidden egress charges. What you read in the Terms of Service (written in plain English, not as a law suit ready contract) is what you get.
Built for production
We connect you to the Internet using network engineers (and not order takers) and hardware and infrastructure that is built to last, so we can pick up where you left off when you need us.
Get a quote
A real engineer reviews every quote — typical response within 1 hour during business hours, 4 hours after-hours.
$ netr deploy --ready
200+ teams rely on Netrouting for bare metal, cloud, GPU servers and colocation. Easy to order servers within minutes. We also love to design custom servers for you and your business, with our experienced engineers.