Remote Hands
Immediate Assistance, Around the Clock Support for Your Data Center Needs
24/7 expedited · NBD standard · scheduled tasks
$ netr remote-hands tier=expedited priority highest, 24/7 sla response within 30 min billing premium, hourly
Service overview
Our Remote Hands service offers a range of service level options designed to provide timely, efficient support for your data center operations. While Remote Hands is invaluable for immediate, on-site tasks such as equipment resets, cable swaps, and visual inspections, it's important to note that this service is not intended to replace comprehensive maintenance contracts or to serve as a stand-in for professional services projects. Instead, it complements these services by offering quick, on-demand assistance to address urgent issues or perform routine tasks, ensuring your infrastructure maintains optimal performance without delay.
Tier 1
Tier 2
Tier 3
Extending your team
Netrouting's Remote Hands service provides a wide array of in-data center tasks designed to support your operations efficiently and effectively. From intricate cabling to advanced troubleshooting, our skilled technicians are equipped to handle your needs with precision and care. This suite of services ensures that your infrastructure remains robust, secure, and well-maintained, minimizing downtime and maximizing performance.
Service catalogue
Cabling Services
Expert handling of power, copper, and fiber in-rack cabling between equipment to ensure optimal connectivity and organization.
Rack & Stack
Precise installation and setup of servers and network equipment within your rack space, following your exact specifications.
Troubleshooting / Health Checks
Detailed server issue diagnostics, hardware health assessments, and crash cart connections to swiftly address and resolve any concerns.
Connectivity Verification
Comprehensive checks on cross connects, including light level readings and cable swaps to guarantee stable and reliable network connections.
Vendor Supervision
Coordination and oversight of third-party vendors and consultants, ensuring that all activities comply with data center standards and security protocols.
Inventory Management
Thorough auditing of your equipment inventory and meticulous processing of inbound shipments, keeping your assets organized and accounted for.
Media Management
Assistance with USB installations, live boot media setups, and IPMI configurations to support your software and operating system needs.
Customer Storage Solutions
Secure storage services for your inbound shipments, providing a safe and accessible space for your equipment and materials.
Global footprint
Pick the location closest to your users — or to your existing infrastructure. Every location runs the same hardware, same network, same NOC.
The Netrouting Guarantee
Twelve standing commitments — the same set, every product, every location, every customer, whether you signed a contract or paid for a server month-to-month. Miss one and you have the right to a service credit applied to your next invoice.
Every facility we operate runs on at least N+1 redundant power feeds and cooling loops. A failed UPS, a failed CRAC, a transformer event — none of those should reach your servers.
We only use enterprise-grade server hardware — Dell, HPE, Supermicro — selected and burned-in for round-the-clock operation. No consumer-tier components, no white-box gambles, no secondhand inventory.
A failed disk, PSU, NIC, RAM module or motherboard is replaced under warranty within the SLA window of the affected SKU — typically one hour during business hours and four hours overnight, on-site at our facilities. No customer-billable parts on covered failures.
Edge-Pro SKUs and every tier above ship with dual power supplies wired to A+B feeds by default. A single PSU failure never takes a server offline.
Our network is fully redundant from the ToR up — dual ToRs per cabinet, redundant cores, redundant edge routers, and BGP transit diversity across multiple Tier-1 carriers.
Edge-Pro SKUs and above ship with dual NIC uplinks to redundant ToRs by default — bonded LACP or active/standby, your choice — so a switch failure or maintenance window never takes a host offline.
Edge scrubbing on every IP we route, no upcharge, no traffic-cost surprise after an attack. Multi-Tbps headroom across our edge stays multiples ahead of any single attack we have observed.
Network uptime is contractually guaranteed at 99.997%. If we miss the target, you have the right to a service credit — open a ticket within the credit window stated in the contract and we apply it to your next invoice. No legal back-and-forth, no per-incident haggling.
Every support ticket gets a human response within one hour, around the clock — phone, ticket, or chat. Hardware-fault triage within 30 minutes during business hours.
Every order ships by the next business day on stocked SKUs, or we refund the setup fee in full. Custom builds: hand-quoted ETAs in writing, hit or beat them.
Customer panel, REST API, and BMC out-of-band access on every account from day one. Provision, reboot, mount ISOs, watch boot remotely — without paying premium-tier upgrade pricing.
No clawbacks, no hidden egress meters, no auto-upgrades on renewal. The price you sign for is the price you pay for the contract term — and our ToS is published in plain language, not buried legalese.
Built for production
Network engineers, not order takers. Hardware that lasts, support that picks up, infrastructure you can grow into.
Get a quote
A real engineer reviews every quote — typical response within 1 hour during business hours, 4 hours after-hours.
$ netr deploy --ready
200+ teams trust Netrouting for bare metal, cloud, GPU and colocation. Configure a server in minutes — or talk to an engineer for custom builds.