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The Netrouting Guarantee

At Netrouting, we are committed to 100% customer satisfaction. We guarantee that you will receive premium services and industry leading customer support. We promise to deliver: 

  • 24x7x365 support
  • Pro-active service monitoring
  • Multilingual sales and support
  • 10 Day Money Back Guarantee

Our Service Level

What you can expect from Netrouting.

Replacing Hardware

Is your hardware ready for replacement? Within 1.5 hours we will have a new server installed. In case of hard drive trouble we will help you recover your data through a system rescue environment or by enslaving your disk to a new server.

90

Minutes

Cloud Server Up and Running

Can’t wait to get started? Getting up and running in the Netrouting Cloud is just a matter of minutes. Customize your server configuration, order online and your server will be instantly provisioned!

<3

minutes

Ticket Response Time

Submit a ticket to our support team and we’ll get back to you within 60 minutes. That is our guarantee. If you experience an issue, our team of experts will work directly with you via our 24/7 live chat to reach a quick and efficient resolution.

01

HOUR

Network Uptime

Our redundant network is always available. Thanks to our back-up connections and redundant systems your work will never be interrupted, even in the case of emergencies and disasters.

99.99

PERCENT

Dedicated Server

At Netrouting we can have your dedicated server up and running within four hours. Our team will do the utmost to speed up your delivery without losing focus on performance testing and system integrity.

04

HRS

Power Uptime

At Netrouting the power is always on, thanks to our UPS systems (Uninterruptible Power Supply) and diesel generators. Our facilities are designed to withstand natural disasters and other extreme circumstances.

100

PERCENT

Our valued customers

What customers say about Netrouting

Read more about what our customers have to say about Netrouting on TrustPilot.


Netrouting Miami Data Center

Take a virtual tour of our Miami Florida category 5 hurricane protected facility.

Do you have any questions?