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Refund policy

We have prepared this refund policy to explain the scenarios in which you may request a refund for products and services acquired from Netrouting.

General terms

General terms apply to all refund eligible services. In addition, there may be special terms that apply to specific products and/or services, which are outlined separately below or in your master service agreement (if applicable).

  • 1No refund will be made if services are suspended or terminated for cause.
  • 2Services must be canceled before we can issue a refund.
  • 3Contracted services are not eligible for a refund, unless Service Level Agreement or Terms of Service states otherwise.
  • 4All refunds will be processed via the payment gateway it was received. Exceptions are made at Netrouting’s discretion only.
  • 5Any processing fees will be deducted from a refund.
  • 6To be eligible for a refund, customer must open a ticket requesting refund and cancellation of the order within 10 calendar days of purchase.
  • 7Licensing and registration/transfer fees are non-refundable. Eg. Domain name registrations, Windows server licensing, cPanel/WHM.

Our valued customers

What customers say about Netrouting

Andre Sannes,
Owner Klik ICT

I have had my hosting and servers managed by Netrouting for many years now and I am very content with... Read more

Danny Bogaards,
Owner Boware IT

Netrouting has provided us with reliable Colocation services since September of 2008. They did a great job delivering flexible and stable... Read more

Irene Maragaki,
CEO, Hostsun

If you are running a hosting company you need to have a dependable vendor. I’ve been hosting several servers with them... Read more

Paul Groeneweg,
Owner Pazion IT

Thanks to the hands-on mentality of Netrouting we are able to completely manage our servers remotely. Even in case of... Read more

Ronald Boot,
Owner Terrabyte BV

We have worked together with Netrouting for nearly 10 years now, and for good reason. Their positive approach and can... Read more

Paul Bint,
CEO, ColoHouse

ColoHouse is certainly fortunate to have a valued business partner such as Netrouting in our Miami facility. Netrouting has a... Read more

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