MASTER SERVICE LEVEL AGREEMENT
This MASTER SERVICES AGREEMENT, along with each executed Service Order and the additional component documents listed in Section 7, constitutes a binding agreement between Netrouting and Customer. The purpose of this Agreement is to set forth the terms and conditions by which Netrouting provides the Colocation Services, use of the Company Network and access to the Data Center and Customer Space to Customer.
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Nederland ICT Terms and Conditions
These Nederland ICT Terms and Conditions apply to all offers and contracts pursuant to which the supplier delivers goods and/or services of any nature whatsoever and under whatever name to the Customer.
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SERVICE LEVEL AGREEMENT FOR NETWORK SERVICES
This Service Level Agreement is a component of the Master Services Agreement between Netrouting (“Netrouting”) and Customer. The purpose of this SLA is to outline the service level standards by which Netrouting ensures to deliver Network Services to Customer. Subject to the terms and conditions of the Agreement, Netrouting will use commercially reasonable efforts to deliver Network Services in accordance with the rigorous Service Level Objectives set forth below. The SLA Objectives and Service Level Credits specified below do not apply to any Customer Equipment and/or any issues or disruptions arising therefrom or a Force Majeure event.
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DEDICATED SERVER ADDENDUM
Our Terms of Service (TOS), including terms incorporated into our TOS by reference, are incorporated into this attachment by reference. To the extent that any terms in this Dedicated Services addendum conflict with the terms of our TOS, the terms of this Dedicated Services addendum prevail. To the extent that the terms of this Dedicated Services addendum conflict with any of the agreements of the TOS which are incorporated into it by reference (including without limitation our AUP and Privacy Policy), the terms of those agreements prevail as set out in paragraph 5.1 of the TOS.
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CLOUD SERVER ADDENDUM
Our Terms of Service (TOS), including terms incorporated into our TOS by reference, are incorporated into this attachment by reference. To the extent that any terms in this Cloud Services addendum conflict with the terms of our TOS, the terms of this Cloud Services addendum prevail. To the extent that the terms of this Cloud Services addendum conflict with any of the agreements of the TOS which are incorporated into it by reference (including without limitation our AUP and Privacy Policy), the terms of those agreements prevail as set out in paragraph 5.1 of the TOS.
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ONLINE PRIVACY POLICY
This Online Privacy Policy (“Privacy Policy”) outlines Netrouting policies and procedures for handling Customer information. This Privacy Policy has been created with the understanding that Internet technologies are still evolving and that Internet business methods continue to change to meet the needs and opportunities of the changing technologies. As a result, this Privacy Policy is subject to change as determined advisable or necessary by us.
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COOKIE POLICY
By continuing to use our site and services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this privacy policy. If you do not accept the use of cookies and similar technologies, do not use this site.
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REFUND POLICY
We have prepared this refund policy to explain the scenarios in which you may request a refund for products and services acquired from Netrouting.
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ACCEPTABLE USE POLICY
DATA PROCESSING AGREEMENT
Along with the Standard Clauses for Data Processing, this Data Pro Statement constitutes the data processing agreement for the product or service provided by the company that has drawn up this Data Pro Statement.
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SUBPOENA RESPONSE POLICY
Netrouting respects the privacy of its customers. In accordance with relevant laws, Netrouting policy prohibits the release of customer or account information except when required by law or in compliance with legal process served on Netrouting and/or its affiliated entities.
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ESCALATION POLICY
The purpose of the Escalation Policy & Procedure is to connect customers and third parties with Netrouting personnel in the rare occurrence of a failure, concern, incident or complaint.
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REPORTING UNETHICAL BEHAVIOR
Netrouting holds itself to the highest of ethical standards. Should you need to report any unethical behavior within Netrouting’s facilities, please report any incidents to +31(0)88-045-4600 ext 13. All calls can be made anonymously.