Invoices live under Billing in the portal, and each one can be paid by card in a few clicks. Save the card once and invoices can pay themselves before they fall due. This guide covers both, and the one email from us that people find puzzling: the bank asking you to confirm a payment.
Where your invoices are
Open Billing in the sidebar. The page lists every invoice with its date, due date, amount and status (Unpaid or Paid), with the outstanding total at the top. Search by invoice number or amount, or filter to unpaid only. A new invoice also arrives by email the moment it is issued, to the account email and to any billing contacts you added.
Pay an invoice by card
- Click the invoice. The detail page shows the seller (Netrouting B.V. for euro invoices, Netrouting, Inc. for dollar invoices), your billing address, the line items, VAT and the total. Download PDF gives you the document for your records.
- Click Pay. The dialog shows the amount due and your options: a card already on file, or a new card.
- With a saved card, click Pay again and you are done. With a new card, type the number, expiry and CVC into the secure form. The form belongs to our payment processor; the card number never reaches Netrouting.
- If your bank wants to confirm the payment (3-D Secure), its prompt opens in the same dialog. Approve it in your banking app and the payment completes.
- The invoice flips to Paid and a receipt follows by email. A server ordered on that invoice starts its setup at this moment.
Other ways to pay, such as a bank transfer, are printed on the invoice PDF. A transfer takes until it is booked, which matters if the invoice is holding a server order.
Save a card and let invoices pay themselves
Open Account and the Payment Methods tab.
- Click Add card and fill in the secure form. Your bank may ask you to confirm the card once, right there.
- The card appears with its brand, last four digits and expiry. The first card you save is the default; with several cards, pick which one is the default.
- Tick Pay invoices automatically with the default card. From then on every new invoice is charged to that card a few days before it is due (the page tells you how many). Untick it and the cards stay saved for one-click payments only.
If you have services with both our Dutch and our US company, you will see two card lists, one per company. They are separate businesses with separate payment processors, so a card saved with one cannot pay the other's invoices. Save it in both.
“Your bank asked you to confirm a payment”
Sometimes a bank refuses to charge a saved card silently and asks the cardholder to approve it. When that happens to an automatic payment we email you a link straight to the invoice, and the same notice appears on the Payment Methods tab. Open the link, click Pay, approve the bank's prompt, and the invoice is settled. Nothing else changes; auto-pay stays on for the next invoice.
Troubleshooting
- The card is declined. The dialog shows the reason the bank gave. The usual ones are a daily limit, a card not enabled for online use, or a bank that wants the confirmation step. Try once more, then another card.
- I paid but the invoice still says Unpaid. Card payments register within a minute; reload the page. A bank transfer shows as paid once our billing books it.
- Auto-pay did not run. Check that the card has not expired (an expired card is marked on the page) and that auto-pay is ticked for the company that issued the invoice.
- “Saving cards is not available for this billing account yet.” Card saving is switched on per billing account. Contact billing and we enable it.
- I want to remove a card. Click the bin icon next to it. Removing the default card turns auto-pay off until you choose another default.
- The invoice needs a different company name or VAT number. Update it under Account before the next invoice, and open a ticket with the invoice number if an issued invoice needs correcting.
Still stuck?
Open a support ticket in the Billing department, or email billing@netrouting.com, with the invoice number. Never send card numbers by email or in a ticket; we cannot use them and will ask you to pay through the portal instead.